Frequently Asked Questions

+ What is Mail-Cleaner.com?

Mail-Cleaner.com is an e-mail virus and spam protection service for small and large businesses. For details, read about our filtering services.

+ Can I use Mail-Cleaner.com to filter my AOL/EarthLink/Comcast/etc? e-mail account?

In order to utilize Mail-Cleaner.com, you need to have your own Internet domain name (e.g., www.yourdommain.com). We are happy to assist you with registration and setup of your own domain name. Registering a domain name is inexpensive and easy.

+ My office has its own Microsoft Exchange Mail Server. Can I use the Mail-Cleaner.com service?

Absolutely! Since Mail-Cleaner.com is an Internet-based service, it works with any mail server. We filter your e-mail before it reaches your mail server.

+ My e-mail is currently hosted with an Internet Service Provider (ISP). Can I use the Mail-Cleaner.com service?

Absolutely! Since Mail-Cleaner.com is an Internet-based service, it works with any mail server. We filter your e-mail before it reaches your mail server. In order to do this, your e-mail must be hosted on our servers. See our Mail Hosting page for more information.

+ How much does the Mail-Cleaner.com service cost?

Costs depend on a number of factors including: how many e-mail users you have and whether you have your own mail server or need Mail-Cleaner.com Mail hosting Services. For a price quote, please see our pricing page for more information.

+ How does Mail-Cleaner.com work?

Mail-Cleaner.com uses a combination of state-of-the-art virus and spam filtering techniques to analyze the contents of e-mail messages before they reach your mail server or inbox. Mail-Cleaner.com staff carefully monitor and update the system to adapt to new virus and spam threats.

+ How is Mail-Cleaner.com different from SpamSieve, VirusScan, Norton AntiVirus and other desktop spam filtering and virus protection software?

Mail-Cleaner.com is a service not a product. There's no software you need to install on your computer. We manage the software on our servers, making updates and adjustments on a daily basis, saving you time and worry.

+ How is Mail-Cleaner.com different from directly using SpamAssassin and other mail server-based filtering software?

Mail-Cleaner.com processes all e-mail before it reaches your server. This alleviates your server and network from the burden of dealing with the volume of bad e-mail that would otherwise waste your disk space, slow down your Internet connection and ultimately waste your time. We support the service, so you don't need to waste your valuable IT resources.

+ My e-mail is being blocked by Mail-Cleaner.com. Why is this happening, and what can I do about it?

Mail-cleaner uses a combination of methods to block e-mail. If you are receiving an error message from Mail-cleaner.com, it will contain specific details about why your message failed or was rejected. We go to great lengths not to block legitimate and wanted e-mail. If you have a pre-existing business or personal relationship with the intended recipient of your message, or are making an individual effort to contact the intended recipient, please do not be discouraged. We will adjust our filters at the request of our users and clients. We suggest initially contacting the intended recipient via telephone, fax, or using some alternate e-mail address or access provider on your end, and providing them with your e-mail address, and approximate date and time you received the error message.